SHIPPING & DELIVERY
Making your shopping experience easier.
Below you can find the answers you were or weren't looking for.
WHERE IS MY ORDER?
If you have received the shipping confirmation email with the tracking code you can track your parcel and check the expected delivery date.
WHAT ARE HAIBONSAY DELIVERY OPTIONS?
You can place your order online on haibonsau.com and get your order delivered at your preferred location. Bpost is the main postal office we use for sending out or packages, once it arrives in any country outside Belgium, Bpost wil notify you via the e-mail you registered your order with.
WHAT ARE HAIBONSAU'S TIMINGS AND SHIPPING COSTS?
Average delivery times for an order (after receiving the shipment confirmation email) depend on your location. Shipping throughout Belgium is free. For other countries in Europe there's a flat fee of € 7 shipping costs.
Custom orders generally take 14-21 days to process (feedback, adjustments, fitting) delivery time not included.
RTW orders that are made-to-order generally take 7 to 14 days to process and to be delivered to you.
3-4 Working days Belgium, France, Italy, Germany, the Netherlands, Luxembourg, Austria, Denmark, Poland, Czech Republic, Slovakia, Slovenia, Sweden, UK and Croatia.
5-8 Working days: Finland, Ireland, Portugal, Spain and Hungary.
WHAT ARE THE DELIVERY TIMES FOR PERSONALISED PRODUCTS?
Shipping times of personalised products are the same as those of non-personalised ones. However, please note that from time of purchase, it may take up to 14-21 days to complete personalisation.